Delete Xera Account | Sykes Holding Group

How to Request Account Deletion

Email [email protected] with the subject line Xera account deletion request. Send the request from the email address associated with your Xera account when possible.

Please include:

The email address or user ID associated with your Xera account.
A statement that you want your Xera account deleted.
Whether you also want support messages associated with your request deleted, where legally allowed.

What Will Be Deleted

After we verify the request, account deletion is intended to delete the Xera account profile and associated Xera data under Sykes Holding Group control, including trusted contacts, context cards, context items, definitely-not items, grants, revocations, usage records, audit metadata, and entitlement/account records tied to the Xera account.

If Xera relies on service providers to process this account data, we will request deletion of associated account data from those providers where applicable.

What May Be Kept

We may retain limited records when needed for security, fraud prevention, legal, tax, accounting, dispute, or compliance purposes. Support emails may also be retained for a limited period if necessary to document and complete your request. We aim to complete deletion requests within a reasonable period and generally within 90 days unless a longer retention period is required or permitted by law.

Account deletion does not cancel subscriptions managed by Apple, Google Play, or another app store. You may need to cancel any active subscription through the store where you purchased it.

Delete Data Without Deleting Your Account

You may also contact support to request deletion of some Xera data without deleting your account, such as specific context cards, trusted contacts, grants, or support messages where legally allowed.

Local Device Data

Xera may store preview or app data locally on your device. Removing the app, using in-app delete/reset controls where available, or clearing app data can remove local device data. Sykes Holding Group cannot remove screenshots, exported files, or backups that remain under your control or under your device/account backup provider's control.

Questions