Support

Back up and restore your journal — Free

On iPhone and iPad, open Settings → Backup & Restore — Free. Enter and confirm a password of at least 12 characters, then save the encrypted backup through Files. It includes decisions, tags, reviews, and follow-up dates, not purchases. Keep an accessible copy away from the device and store its password separately. A same-device file does not protect against losing the device. We cannot recover a forgotten password or confirm that a storage provider completed a cloud upload.

To restore, enter the original password, choose the backup, review its entry count, and explicitly confirm replacement. Restore replaces rather than merges your current journal; make a separate backup first. File size and record-validation limits apply. Readable CSV/JSON analysis exports are not encrypted recovery files.

Restore purchases separately

Use Restore purchases through Apple to check paid access. Monthly and yearly subscriptions are offered to new purchasers; eligible prior Lifetime purchases remain supported. Expiry, refund, or loss of paid access does not delete saved entries. Free limits may restrict new entries, but existing entries remain readable and editable.

If stored data cannot be read, do not delete or reinstall the app. Contact support without sending passwords, sensitive entries, or backup files. These recovery instructions describe iPhone and iPad, not Android; cross-platform interchange is not promised.