Giftfolio: Gift Planner

Support

Need help with Giftfolio: Gift Planner? Contact Sykes Holding Group and include the details that will help us understand the issue.

Email Support

Send support requests to [email protected].

Helpful Details to Include

  • Your device model and operating system version.
  • The Giftfolio: Gift Planner app version, if available.
  • A short description of what happened.
  • Any steps that seem to reproduce the issue.

Back Up and Restore on iPhone

Open More → Settings → Backup & Restore. Backup and restore are included Free. Choose a password of at least 12 characters, enter it twice, and save the encrypted file through Files. Keep a verified copy outside Giftfolio's app storage and off your device. Check that your chosen storage provider has finished any upload. SHG cannot recover the backup password; it is separate from your Apple password.

To restore, enter the backup password and choose the file. Review the record counts before selecting Replace. Restore replaces current records, not merges them; cancel and back up current records first if needed. An invalid password or file leaves current records unchanged. Restore Premium separately through Apple's Restore Purchases control. If these controls are absent, check the App Store for the latest update.

Android backup and transfer depend on your device's Android/Google backup settings; these iPhone instructions do not describe an Android in-app file-backup feature. Do not email support your backup password, encryption key or unredacted backup file.

Privacy

Review the Giftfolio: Gift Planner Privacy Policy for information about how the app handles data.