Support

Back up and restore — included in Free

On iPhone, open Settings → Backup & Restore · Free. Enter and repeat a password of at least 12 characters for a new backup, choose Create encrypted backup, and save through Files. Keep an accessible copy away from the phone and its password separately. SHG cannot recover forgotten passwords or confirm a storage provider's upload. A same-device copy does not protect against losing the phone.

Enter the original password and choose Restore from backup. Review the contents before explicitly confirming replacement. Restore replaces rather than merges all note fields, reminder preferences, and setup; technical file-size and validation limits apply. A local safety copy is retained before replacement. Keep needed portable backups before explicitly discarding an earlier local copy for another replacement.

Purchase restoration is separate

Backups do not unlock Premium or contain purchase credentials. Use Restore Purchases on the Premium screen for existing paid access. Eligible prior Lifetime purchases remain supported; new purchases use available monthly or yearly plans. Expiry or refund does not delete existing notes, although Free limits can restrict additional notes.

Premium Packet Preview stays on-device and is not recipient sharing or delivery. These backup instructions apply to iPhone, not Android, and do not promise cross-platform interchange. If saved data cannot be read or a save is uncertain, stop editing and contact support before deleting or reinstalling. Never send passwords, recovery files, or sensitive notes.