Support

Back up and restore — included in Free

Open Settings → Backup & Restore · Free. Enter and repeat a password of at least 12 characters for a new backup, then choose Create encrypted backup and save through Files. Keep a copy accessible if the phone is lost, and keep its password separately. A file only on that phone does not protect against losing it. SHG cannot recover your password or confirm that a chosen storage provider finished uploading.

For restore, enter the original password and choose Restore from backup. Review the displayed contents before confirming replacement. Restore replaces rather than merges saved data; file-size and validation limits apply. A prior local safety copy is retained, but it is not an off-device backup. Before another replacement, keep needed portable copies before explicitly discarding the previous local copy.

Backups never unlock Premium or include purchase credentials. Use Restore Purchases on the Premium screen separately. Existing eligible Lifetime rights remain supported, although Lifetime is not offered for new purchases. Expiry or refund does not delete the watch list.

Sample alerts are not live recall monitoring

Review dates record your activity, not a live-feed refresh or safety check. Open official recall sources yourself and verify the exact item and remedy. No match, completed review, or handled status proves safety. Premium does not add live monitoring, scanning, or recall notifications.

If saved data cannot be read or a save result is uncertain, stop edits and contact support before deleting or reinstalling the app. Do not send passwords, backup files, VINs, or sensitive item details. Older partial-save warnings remain uncertainty, not proof that missing records were recovered. These recovery instructions apply to iPhone, not Android interchange.