Tidy Round: Family Cleanup Support

Email Support

Send support requests to [email protected]. If the email link does not open, send a message to tidyround-support [at] sykesholdinggroup [dot] com.

Include your app version, device model, operating system version, and a brief description of the issue. Do not send private household details unless support specifically asks for a redacted example.

Frequently Asked Questions

Tidy Round: Family Cleanup works without an account.
Favorites, custom sprints, and sprint history are stored locally on your device.
The current version is focused on local-first solo mode.
Tidy Round Plus adds optional expanded templates and Plus Insights.
On iPhone, basic encrypted backup and restore through Files is Free; Android release features are separate.

Back up your iPhone data

Open Settings → Backup & Restore. Enter and confirm a password of at least 12 characters, then choose Save encrypted backup and complete the Files save. Keep the password safely: SHG cannot recover it. Save somewhere accessible if this phone is lost, rather than relying on a copy only on this device. Export completion does not verify your storage provider's cloud upload.

Restore data, or restore a purchase?

For iPhone data recovery, open Backup & Restore, enter the original password and choose your saved backup file. Review its counts before confirming replacement. Restore replaces rather than merges custom rounds, favorites and history, so save a separate current backup first. Do not retry an uncertain replacement; check the displayed result.

Restore Purchases on the Plus screen is separate: it restores eligible existing paid access, not custom rounds or history. Existing Lifetime purchases remain recognized even though Lifetime is no longer sold. Your backup file cannot grant paid access. Do not email backup files, passwords or purchase credentials to support.