Vehicle Vault: Auto

Support

Need help with Vehicle Vault: Auto? Contact Sykes Holding Group and include the details that will help us understand the issue.

Email Support

Send support requests to [email protected].

Helpful Details to Include

  • Your device model and operating system version.
  • The Vehicle Vault: Auto app version, if available.
  • A short description of what happened.
  • Any steps that seem to reproduce the issue.

For attachment and PDF questions, imported files are stored locally on your device and exported only when you use your device's system share controls. Please do not email VINs, insurance cards, registration documents, receipts, warranty documents, or business records unless support specifically asks for a redacted example.

Expiration reminders are optional local notifications. You can disable a record-level reminder in the app or change notification permission in your device settings.

Recover your iPhone vehicle records

In iPhone 2.0, Backup & Restore is Free. Keep the recovery file and its original password somewhere you can access if this phone is lost. SHG cannot recover a forgotten password. Your Files provider controls upload and availability; a successful export does not verify cloud upload.

Review a backup before explicitly replacing current saved data; restore does not merge histories. Recovery includes referenced attachments within supported technical limits. Local reminders still depend on notification permission and device settings. These instructions are for iPhone, not Android recovery support.

Restore Purchases is different

Restore Purchases checks eligible existing paid access; it does not recover vehicle records or attachments. Backup files do not unlock Premium. Eligible previous Lifetime purchase rights remain supported, although Lifetime is not offered for new purchase in iPhone 2.0. Never email us your backup password or an unredacted recovery file.

Privacy

Review the Vehicle Vault: Auto Privacy Policy for information about local-first storage, user-directed sharing, purchases, support email, and how the app handles data.

Important Boundaries

Vehicle Vault: Auto is a record organizer. It is not tax, legal, insurance, DMV, dealer, title, lien, accident, or official vehicle-history advice or verification.