Privacy Policy

Overview

This Privacy Policy explains how Sykes Holding Group LLC handles information submitted through this website, contact forms, support requests, and related business communications. Individual app privacy pages may include additional details for specific products.

Information You Provide

You may choose to provide your name, email address, phone number, message content, product details, or other information when contacting Sykes Holding Group LLC. We use that information to respond to your inquiry, provide support, coordinate requested communications, and maintain reasonable business records.

The general contact form may also include the submission time, the page address from which it was sent, and browser user-agent information. SHG uses that limited technical information to document the message source, troubleshoot delivery, and protect the inquiry process. It is not used for targeted advertising.

SMS/Text Messaging

When you provide your phone number and opt in to receive text messages from Sykes Holding Group LLC, we may use your number to send customer support messages, account or product updates, appointment or service coordination messages, and related business communications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP.

We do not sell, rent, or share SMS opt-in consent or phone numbers with third parties for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services on behalf of Sykes Holding Group LLC.

Website & App Blueprint Inquiries and Engagements

For a Blueprint inquiry or accepted engagement, SHG may collect the authorized representative’s name, title, business legal name, entity type and U.S. organization jurisdiction, business email, optional phone number, principal business city, state, and ZIP code, billing state and ZIP code, and—only when needed for tax, legal, agreement, or payment-provider verification—the minimum full billing or service address.

SHG may also process concise intake answers, public reference URLs, correspondence, payment status and non-sensitive processor identifiers, acceptance and delivery evidence, and the final Blueprint. SHG uses this information to determine eligibility, conduct state-specific tax and jurisdiction review, communicate about the inquiry, administer and deliver an accepted engagement, protect the engagement, maintain required records, and resolve refunds or disputes. A Blueprint inquiry does not enroll the sender in a marketing list.

Blueprint Payments and Approved Tools

Payment-card information for an accepted Blueprint engagement is collected and handled by Stripe through a separately provided hosted payment route, not by this Website or SHG. SHG retains only minimum payment-status evidence and non-sensitive processor identifiers.

SHG may use approved email, local document-storage, payment-processing, and AI-assisted drafting tools under SHG direction. AI-assisted tools are used only with public, non-sensitive, or reasonably minimized or de-identified engagement material. SHG does not sell Blueprint client information or use it for targeted advertising.

Blueprint Record Retention

Subject to an active dispute, legal hold, security investigation, or a longer period required by law, SHG retains declined inquiries for 30 days after decline; routine scheduling messages and associated general contact-form technical metadata for one year after closure; working notes and client-supplied nonpublic materials for 90 days after closure; and accepted agreements, invoice and payment evidence, material acceptance and delivery correspondence, delivery proof, final deliverables, and build-credit records for seven years after closure.

Service Providers

Sykes Holding Group LLC may use service providers for website hosting, email, messaging, support, security, or operational needs. Service providers may process information only as needed to provide services to Sykes Holding Group LLC.

Retention

Contact and support messages may be retained as needed to respond to your request, maintain business records, comply with legal obligations, and protect the website or business operations.

Contact

Questions about this Privacy Policy can be sent to [email protected].